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APP not working.
I purchased a Bible and cannot get your app to work. It opens but the loading spinner has been spinning for days. The living Reader app also doesn’t work. I am using these on my IPad and MacBook devices.
GlassBoxx login not working
I have been trying to log into Glassboxx desktop app to read a book that I purchased and it does NOT WORK! When i attempt to login the verification email does not arrive within time to use the code. Then when it does arrive in time, the code is not accepted, it continually give an error message that says ? “incrorrect …” and no means of fixing it.
The Worst Service Ever
I am a graduate student attempting to be ethical by purchasing books rather than downloading them from nefarious sites. My interactions with Glassbox show why others resort to that. I purchased a book (in PDF form) on November 11 and have not been able to access it. After 9 or 10 rounds of interaction with Glassbox “customer service” I am still unable to access it. I found the idea of having to download yet another app annoying, but went along because I needed a book for a paper I was writing two weeks ago. Each customer service interaction yields the same useless advice, which I then had to try 4-5 times to make sure I was not making a mistake. In the last three interactions, I asked for a refund. And although each of those responses elicited assurance that my “permanent” verification code would work, it did not. Avoid this company like the plague (and avoid purchasing from Boydell & Brewer, which had the poor sense to commit itself to Glassbox).